Our Promise

Our goal at Equipment, Inc. is 100% Customer Satisfaction.

Delivering this level of satisfaction requires that we clearly communicate our service programs to you.

  • Within the first 12 months or 150 hours after your new machine purchase, Equipment, Inc. will provide free travel time for any warrantable repairs. 
  • Within the first 90-days after your new machine purchase, Equipment, Inc. will provide a free loaner machine if your machine is out of service.** 
  • Within 91-365 days after your new machine purchase, Equipment, Inc. will provide a loaner machine at a 50% discount from standard rental rate if your new machine is out of service more than 48 hours. ** After 365 days, a loaner machine will be offered at a 35% discount from standard rental rate if your new machine is out of service. 
  • Equipment, Inc promises to provide you low cost, hassle-free planned Maintenance for the life of your new machine. Use of our planned Maintenance program helps extend the service life of your new machine and also provides a detailed maintenance history to help improve trade-in value. 
  • Equipment, Inc. promises to have and to keep an extensive inventory of replacement parts within our network of branch locations to help meet your requirements. *** 
  • To meet your equipment servicing needs, Equipment, Inc. promises to employ a well trained staff of shop and field service technicians, maintain an active fleet of field service vehicles and offer 24/7 emergency service. 
  • Equipment Inc. promises to have a selected fleet of rental ready attachments and machines available on a 24-hour basis to accommodate your requirements. 

As the owner of a new piece of equipment, Equipment Inc., will provide you a low-cost, hassle-free Planned Maintenance Program as part of our service to you. The program can be tailored to your usage cycles and may be cancelled upon your request. 


The program is simple, but very effective for:

  • Economically extending the service life of your equipment 
  • Providing you with a detailed maintenance history 
  • Providing warranty repairs during the warranty period 
  • Helping improve your trade-in value for the equipment 


THANK YOU FOR YOUR BUSINESS! 



*For travel of more than 50-miles, a Travel/Mileage charge may also apply 

*Sales to National Accounts, Federal/Stale/Local Governments, independent rental companies are not eligible. 

** Pickup and delivery charges will apply. Loaner may not be same model & features 

***Emergency order air freight charges apply.